Trainee MSAT Survey

Please provide the requested details on your CFT experience today. Your feedback is critical to the congruous improvement of our mentor Program.

Name


A red asterisk (*) indicates required questions.


  1. Who did you mentor with?


  1. Mentor Communication: They told me what I was doing and why?
    *
    Yes
    No


  1. Mentor Communication: What was your mentors communication style? *
    Feeler
    Entertainer
    Thinker
    Director


  1. Mentor Communication: Did the mentor adjust their communication style to meet your needs?*
    Yes
    No


  1. Mentor Positioning Guidance: Did your mentor support you in positioning tough conversations with the customer? *
    Yes
    No


  1. Mentor Positioning Guidance: Did your mentor role play how to position the necessary info before you went back to the call after hold? *
    Yes
    No


  1. Mentor Tool Help: Did your mentor guide you to resources/require you to use resources on every call? *
    Yes
    No


  1. Mentor Tool Help: Did your mentor provide you answers or help you classify and get to the right KBASE Article? *
    Yes
    No


  1. Mentor Tool Help: Did your mentor ask you open ended questions to drive your research? *
    Yes
    No


  1. Overall, were your satisfied with today's CFT experience?*
     
      1 2 3 4  
    Very Dissatisfied  Very Satisfied


  1. Please provide any suggestions or ideas on how we can improve your CFT experience next time out.