Technical Support Agent Profile Survey

For ECTS Hiring Profile
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Your age when you joined UPS Technical Support?*
    18 – 21 years old
    22 – 25 years old
    26 – 30 years old
    31 – 35 years old
    36 years old and above


  1. Your course during college. Select where you stayed the longest if you had multiple courses.*
    Computer Science, Technology, Engineering, Programming, and other related course
    Information Technology, Information Management and other related course
    Education
    Business and Management related courses
    Communication
    Engineering (Civil, Architecture, Mechanical, etc.)
    Vocational Course
    Others
    I’m just a high school graduate, but I know about computer because I own one or I learned it from computer shop or from a previous job.
    I’m just a high school graduate.


  1. Prior to joining UPS Technical Support, did you have any opportunity to work in a technical field? (Either as freelance or as a TSR in a different company.) Select the most appropriate response based on your experience.
    Computer programming, engineering, or technician, etc.
    IT Personnel, IT Support
    Web support, Web development, Web application management, etc.
    No, but I studied Computer or Information Technology Related course
    No, I didn’t have any background in I.T. and any technical support field
    I have a billing or pure customer service background
    I just know about computer because we own one or I learned it from computer shop.
    Cable and Telcommunication activation and techical support
    Antivirus and other aplication support
    Others


  1. What was your LOB prior to joining UPS Technical Support? (Either in Alorica or other companies)
    Technical support for PC Hardware and Software
    Internet and/or TV Technical Support
    Telco Technical Support
    Billing and Customer Service, Activation
    Back office
    Sales
    Retentions
    None, Alorica is my first BPO Company, but I studied computer related course or learned about computer related processes from Non-BPO experience
    None, Alorica is my first company and I didn’t have any background with technical support.
    Others


  1. Your tenure with UPS Technical Support
    Less than 3 months
    3 – 6 months
    7 – 12 months
    13 – 18 months
    18 months and above





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