Vacuum Related Survey for NAHQ - April 2018
Name: 


A red asterisk (*) indicates required questions.

  1. Based on your experience, what was the most frequent Issue/Defect that customers mentioned regarding their vacuum? Please specify vacuum type.*


  1. Did customers normally allow you to troubleshoot issues?*
    Yes
    No


  1. If your answer to the previous question was "No", please explain why?


  1. If troubleshooting was refused, what was the most common outcome that you provided to resolve the customer’s issue?*
    Exchange
    Refund
    Other


  1. If your response to question #4 was "Other", please provide feedback.


  1. If your answer to question #2 was "Yes", what Troubleshooting steps did you use most often?



  1. For every 10 vacuum customers you assisted, approximately how many of these customer interactions resulted in exchange or refund.*
    0-1
    2-3
    4-5
    6-7
    8-9
    10 (All)