CTI Survey - (copy)

This survey is used to gauge the users' understanding of the CTI functionality within the call center.
Name: 


A red asterisk (*) indicates required questions.

  1. I understand what CTI prompts are and their purpose.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I believe CTI prompts help improve our customer's experience.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. CTI prompts are beneficial and help to save time on my calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. CTI prompts work consistently for all calls I receive.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If CTI is not working properly for you please add details of your issues in the space provided.