Why Series Survey - March Edition


  1. Please select the topic you would like to appear in the March Why Series Email.
    Why am I required to check the Special Handling Tool on every call?
    Why can't agents make up time missed when needed for appointments, etc?
    Why can't we take credit cards to make direct bill payments?
    Why can't we take address updates for third party designees over the phone, when we can take these updates for the insured verbally?
    Why can't we update contact information in Navilink when given to us by the claimant?
    Why is IDI claims information not available on Unum's website?
    Why doesn't Switchboard operate like the rest of the Contact Center in regards to scheduling, metrics, team meetings, etc?
    Why is there a "same day" option on the schedule adjustment tool if same day PTO is not allowed?





Quality Specialist
Unum