Cloud Survey_Supervisor Level

You were here when we converted over to the cloud. We need your feedback in regards to the cloud (Softphone/Verint tool).
Name: 


A red asterisk (*) indicates required questions.

  1. What do you think about Score having access to real time calls and Real-time voicemail (Real-time IVR) feedback from customers? *


  1. Verint – What are pros and cons?*


  1. How did Score and Verint help improve ‘Adherence’? *


  1. How has the Verient helped to improve ‘CSS’?*





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC