Classroom Activities Survey

This survey gauge the efficiency of the activities that was conducted during the Product Training
Name: 


A red asterisk (*) indicates required questions.

  1. Live Call Observation / Side - by - Side (with tenured agent)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. HDFS Directed Activity - Scavenger Hunt Activity / Call Simulation*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. TPX - Scavenger Hunt Activity (CRIS / AcctRec / My Choice Lookup / Special Shipping Considderation*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Top 20 Calls for UPS.com*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Top 20 Calls for My Choice*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Top 20 Calls for CampusShip*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Top 20 Calls for Billing Center*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"





Alorica Caesars Training