Classroom Activities Survey - (copy)

This survey gauge the efficiency of the activities that was conducted during the Product Training

Tools

Name:

A red asterisk (*) indicates required questions.

Live Call Observation / Side - by - Side (with tenured agent)*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"

HDFS Directed Activity - Scavenger Hunt Activity / Call Simulation*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"

TPX - Scavenger Hunt Activity (CRIS / AcctRec / My Choice Lookup / Special Shipping Considderation*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"

Top 20 Calls for UPS.com*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"

Top 20 Calls for My Choice*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"

Top 20 Calls for CampusShip*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"

Top 20 Calls for Billing Center*

	5 - "I'm having a hard time comprehending it"
	4 - "I bumped into challenges"
	3 - "Neutral, I get some parts of it"
	2 - "I'm good, I can catch up"
	1 - "They're so easy, no sweat at all"