Operations Leadership Survey

Purpose of this survey is to: Identify and prioritize the skill sets which offer the largest positive impact to the business.

Two Target Populations: One - Leadership (Client Manager, Manager, Supervisor, Unit Coordinator, Other) Two - Agent or individual contributor working in the CORE, MPRS, REMS, Client Management or Business Operations.


A red asterisk (*) indicates required questions.

SECTION A: Demographics

This section will be used to identify trends across roles, business unit and time in the role of a Leader.

Your Name:*


Your Leadership Role:*
Client Manager
Manager
Supervisor
Unit Coordinator
Other


If role is Other, please specify


Number of years in a Leadership Role (example: 2 years as U.C., 1-year as Sup = 3 years)*


Business Unit*
CORE
MPRS
REMS
Client Management
Business Operations/Other


SECTION B: Leadership

This section is asking you to identify and prioritize skill sets you believe will help YOU grow and develop in your current role. Your responses will be combined with your colleagues and be reported as an overall trend.

  • Content - for the skills sets could be provided by using third party providers with expertise in a subject matter and/or provided by the MSH Training Department.

  • Prioritize the following skills sets using 1 is the most important/impactful and 10 = least impactful.

Skill Sets:*
    1 2 3 4 5 6 7 8 9 10
Business Writing, Professional Writing Skills  
Excel – refresh the fundamentals and build new skills  
Project Planning – creating and working a plan  
People Management/Coaching – basic coaching and handling challenging situations  
Business of McKesson – leveraging and collaborating with the IT/PMO Team  
Business of McKesson – leveraging and collaborating with the WFM Team  
Business of McKesson – leveraging and collaborating with the Quality (QA) Team  
Business of McKesson – leveraging and collaborating with the Business Intelligence Team  
Business of McKesson – leveraging and collaborating with the Telephony - Five9 NICE  
Business of McKesson – leveraging and collaborating with the Training Team  


For the skill set you identified as your #1, say more about the skill(s) YOU, in your leadership role want to acquire by completing this training:*


Other Skill Set not listed above in the 1 to 10 ranking:


SECTION C: Individual Contributor

This section is asking you to identify and prioritize skill sets you believe will help patient facing/client facing roles grow and develop in the agent/individual contributor role. Your responses will be combined with your colleagues and be reported as an INDIVIDUAL CONTRIBUTOR trend.

  • Content - for the skills sets could be provided by using third party providers with expertise in a subject matter and/or provided by the MSH Training Department.

  • Prioritize the following skills sets using 1 is the most important/impactful and 7 = least impactful.

Skill Sets:*
    1 2 3 4 5 6 7
Business Writing, Professional Writing Skills  
Professional Verbal Communications – improving language and engagement skills to provide better service  
Excel – refresh the fundamentals and build new skills  
Leveraging Quality (QA) results to improve daily skills  
iCARE Team Building – working together, enabling cooperation, and foster continuous improvement  
Sensitivity and Empathy – communicating with patients in delicate situations  
The Business of McKesson – learn more about how Training, Business Analytics, WFM, IT or the Telephony Teams work  


For the skill set you identified as your #1, say more about the skill you want patient facing/client facing roles to acquire by completing this training:*


Other Skill Set not listed above in the 1 to 7 ranking:





CMM Training