SME Support Survey - Associate

We request 2 minutes if your time to answer a short survey to help us better support you in your role.
Name: 


A red asterisk (*) indicates required questions.

  1. Subject Matter Expertise
    The associate is able to provide accurate real time answers to questions.*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Subject Matter Expertise
    In situations that additional research is needed, the associate is able to direct you in the right location of the information needed to assist clients*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Subject Matter Expertise
    Was able to provide source of solutions in case similar issues were encountered in the future
    *
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Timeliness of Response
    When asked for assistance while in a call, solutions were shared in a timely manner that does not compromise client satisfaction*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Timeliness of Response
    For requests that needs additional time to research, responses were provided in an acceptable timeframe.*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Effectiveness
    Our associate is approachable and visible to operations when needed*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Effectiveness
    Demonstrates joint accountability for client requests that needs assistance from the support associate*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Effectiveness
    Inspires me to be demonstrate Service Excellence Skills and behaviors that is infectious and inspiring*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Overall Satisfaction
    How would you rate your overall satisfaction of the support provided by our SME?*
    Excellent
    Good
    Average
    Needs Improvement
    Poor


  1. How can our SME support you better?





Marvicci Mendoza
Metro Manila