Prepay TCD - April (New)

Name


A red asterisk (*) indicates required questions.


  1. CCMS Ident*


  1. Call Type*
    Auto Top Up - SetUp
    Auto Top-Up Issues
    Balance of Entitlements query
    Barring/Unbarring
    Bestmate
    Blacklist query: how to
    Buy Add-on for Data
    Buy Add-on for Minutes
    Buy Add-on for TXT
    Cancel/Remove Add-on
    Can't Connect to Mobile Data
    Can't make/receive Call
    Can't send/receive TXT
    Casual Data
    Change Plan
    Credit Balance
    Credit Card
    Disconnected/Ghost Call
    Disputes - Credit balance
    Dispute- Minutes
    Disputes- Data Usage
    Disputes- Promised credit (Previous CSR)
    Fantastic Friday Deals: added by CSR
    Fantastic Friday Deals: Inquiry
    Fantastic Friday Deals: Unable to add via MYA
    Fantastic Friday Deals: Complaint (With CRT)
    Goodwill Credit
    IOU (Request/Payment)
    MYA Add Connection/Registration
    MYA Issues/Not Working
    MYA Password Reset
    Network/Coverage Issues
    Non VF Issue/Out of Scope
    Other-Department Inquiry
    Phone Features
    PIN SetUp (Siebel)
    Plan Inquiry
    Prepay Migration - General Inquiry (Plan Details)
    Prepay Migration - Doesn't want to be migrated
    Prepay Migration - Carry Over Inquiry
    Prepay Migration - Complaint (With CRT
    Porting
    Refund
    Renew Plan: Unable to renew via MYA/SSO
    Renew Plan/Bundle Repurchase
    Report Lost/Stolen Handset
    Report Nuisance Call/TXT
    Roaming
    Semble
    Short Codes
    SIM Card Activation
    SIM Details (PUK,Serial Number)
    SIM Swap
    SSO(321/Website/IVR)
    Text Notifications
    Top Up - Credit/Debit Card
    Top Up - Recharge Voucher
    Top Up Issues
    Unlock Phone
    Usage Details
    Vodafone Store
    Voicemail General Inquiries


  1. Resolved
    Yes
    No


  1. Transferred
    On Account
    Online Shop
    Retention
    Clarify
    TPII
    Sales
    Mobile Tech
    Fab Tech
    Others
    Escalated Call (Sup/Manager)