CLASS - Knowledge Check (OFFER PRESENTATION)
Name: 


  1. What should be highlighted during offer presentation?
    Features And Benefits
    Features Advantages Benefits
    Features Acquisition Benefits
    Features Advantages Backup


  1. A customer inquired about getting internet service for their newly acquired house. During discovery phase you were able to uncover that she will be using the internet for her work at home and she also has kids.

    What will be the ultimate benefit that you will highlight for cable according to what you have uncovered?

    Feature (To be highlighted): TV Select - Kids Channels
    Our TV Select package comes with a good selection of kids channels that they will surely love giving you peace of mind while you work at home.
    Our TV Select package comes with wide variety of channels.
    Our TV Select package comes with 125+ channels which includes local and cable channels.


  1. A customer inquired about getting internet service for their newly acquired house. During discovery phase you were able to uncover that she will be using the internet for her work at home and she also has kids.

    What will be the ultimate benefit that you will highlight for internet according to what you have uncovered?

    Feature (To be highlighted): Up to 200mbps
    With this great speed that we offer you, this could definitely make multitasking a lot easier for you especially when you're completing a task for your work.
    With this great speed, you can definitely connect multiple devices at the same time.
    With this great speed, you won't experience any buffering while you stream online.


  1. A customer inquired about getting internet service for their newly acquired house. During discovery phase you were able to uncover that she will be using the internet for her work at home and she also has kids.

    What will be the ultimate benefit that you will highlight for phone according to what you have uncovered?

    Feature (To be highlighted): E-911
    This feature can help you have a worry-free mind specially if you're not at home to look after your kids.
    This feature will automatically send your information to your local dispatcher in case of emergency.
    This feature will be beneficial to your family.


  1. A customer inquired to get internet service only. During your discovery phase you were able to uncover that he will use the service for gaming and he casually streams The Walking Dead online.


    What will be the ultimate benefit that you will highlight for cable according to what you have uncovered.

    Feature (To be highlighted): TV Select
    Our TV Select package contains a wide selection of channels which includes AMC that airs walking dead. So you'll never miss an episode.
    Our TV Select package contains a wide selection of channels that you will surely enjoy.
    Our TV Select package has 125+ channels which has a variety of channels from entertainment, sports, news and many more.


  1. A customer inquired to get internet service only. During your discovery phase you were able to uncover that he will use the service for gaming and he casually streams The Walking Dead online.

    What will be the ultimate benefit that you will highlight for internet according to what you have uncovered.

    Feature (To be highlighted):Up to 200mbps
    With this great speed that we offer you, I definitely say that you'll have the best gaming experience as you won't experience any lag during your game.
    With this great speed that we offer you, this could definitely make multitasking a lot easier for you especially when you're completing a task for your work.
    With this great speed, you can definitely connect multiple devices at the same time.


  1. Provide a complete value statement for a Triple Play Package (TV Select 1HD, 1HDDVR, Spectrum Internet up to 200mbps, WIFI, Spectrum Voice) with the following needs from the customer:

    • Kids
    • On the go
    • Multiple Devices
    • Gaming
    • Streaming


  1. Provide a complete value statement for a Triple Play Package (TV Select, 1HD, Spectrum Internet up to 200mbps, Spectrum Voice) with the following needs from the customer:

    • Work at home
    • Streaming
    • Multiple Devices


  1. Provide a complete value statement for a Triple Play Package (TV Select, 1HD, Spectrum Internet up to 200mbps, Spectrum Voice) with the following needs from the customer:

    • News Channels
    • Basic Surfing, Banking and Shopping Online
    • Home Phone requested





Walmart Manila Team