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CLASS - Knowledge Check (OFFER PRESENTATION)
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- What should be highlighted during offer presentation?
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- A customer inquired about getting internet service for their newly acquired house. During discovery phase you were able to uncover that she will be using the internet for her work at home and she also has kids.
What will be the ultimate benefit that you will highlight for cable according to what you have uncovered?
Feature (To be highlighted): TV Select - Kids Channels
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- A customer inquired about getting internet service for their newly acquired house. During discovery phase you were able to uncover that she will be using the internet for her work at home and she also has kids.
What will be the ultimate benefit that you will highlight for internet according to what you have uncovered?
Feature (To be highlighted): Up to 200mbps
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- A customer inquired about getting internet service for their newly acquired house. During discovery phase you were able to uncover that she will be using the internet for her work at home and she also has kids.
What will be the ultimate benefit that you will highlight for phone according to what you have uncovered?
Feature (To be highlighted): E-911
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- A customer inquired to get internet service only. During your discovery phase you were able to uncover that he will use the service for gaming and he casually streams The Walking Dead online.
What will be the ultimate benefit that you will highlight for cable according to what you have uncovered.
Feature (To be highlighted): TV Select
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- A customer inquired to get internet service only. During your discovery phase you were able to uncover that he will use the service for gaming and he casually streams The Walking Dead online.
What will be the ultimate benefit that you will highlight for internet according to what you have uncovered.
Feature (To be highlighted):Up to 200mbps
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- Provide a complete value statement for a Triple Play Package (TV Select 1HD, 1HDDVR, Spectrum Internet up to 200mbps, WIFI, Spectrum Voice) with the following needs from the customer:
• Kids
• On the go
• Multiple Devices
• Gaming
• Streaming
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- Provide a complete value statement for a Triple Play Package (TV Select, 1HD, Spectrum Internet up to 200mbps, Spectrum Voice) with the following needs from the customer:
• Work at home
• Streaming
• Multiple Devices
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- Provide a complete value statement for a Triple Play Package (TV Select, 1HD, Spectrum Internet up to 200mbps, Spectrum Voice) with the following needs from the customer:
• News Channels
• Basic Surfing, Banking and Shopping Online
• Home Phone requested
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