Satisfaction Survey - Accounting team - Apr'18

1. Please select a rating from a scale of 1 to 5 with 5 being the highest.
2. If any question is not applicable to you, please mark N/A.
3. Please complete the survey latest by 9-May-2018.
Name: 


A red asterisk (*) indicates required questions.

  1. Billings*

          1 2 3 4 5     N/A
      Responsiveness and acknowledgement to emails with expected timelines   
      Timeliness of information / resolution provided   
      Quality and effectiveness of information / resolution provided   
      Level of Communication telephonic / email   


  1. Billings:
    1. In case any of the above score is less than 4, please provide your reasons and related instances.
    2. Please feel free to share any other comments /suggestions.*


  1. AP processing and payments*

          1 2 3 4 5     N/A
      Responsiveness and acknowledgement to emails with expected timelines   
      Timeliness of information / resolution provided   
      Quality and effectiveness of information / resolution provided   
      Level of Communication telephonic / email   


  1. AP processing and payments:
    1. In case any of the above score is less than 4, please provide your reasons and related instances.
    2. Please feel free to share any other comments /suggestions.*


  1. Project Setups*

          1 2 3 4 5     N/A
      Responsiveness and acknowledgement to emails with expected timelines   
      Timeliness of information / resolution provided   
      Quality and effectiveness of information / resolution provided   
      Level of Communication telephonic / email   


  1. Project Setups:
    1. In case any of the above score is less than 4, please provide your reasons and related instances.
    2. Please feel free to share any other comments /suggestions.*


  1. Payroll/Employee matters*

          1 2 3 4 5     N/A
      Responsiveness and acknowledgement to emails with expected timelines   
      Timeliness of information / resolution provided   
      Quality and effectiveness of information / resolution provided   
      Level of Communication telephonic / email   


  1. Payroll/Employee matters:
    1. In case any of the above score is less than 4, please provide your reasons and related instances.
    2. Please feel free to share any other comments /suggestions.*


  1. Any other areas/requests*

          1 2 3 4 5     N/A
      Responsiveness and acknowledgement to emails with expected timelines   
      Timeliness of information / resolution provided   
      Quality and effectiveness of information / resolution provided   
      Level of Communication telephonic / email   


  1. Any other areas/requests:
    1. In case any of the above score is less than 4, please provide your reasons and related instances.
    2. Please feel free to share any other comments /suggestions.*





Concentrix | A Business Services Company
Mumbai