Customer mentions “Larry King” or a book called “Credit Secrets”

We need information regarding the calls you all get when the customer mentions “Larry King” or a book called “Credit Secrets”
Name (optional): 


  1. Do these accounts feel like they are easier to save?


  1. Do these customers give any feedback to the reference of Larry King or Credit Secrets? If so what.


  1. Are these customer more engaged in the conversation?


  1. Are these customers looking to talk to credit specialist?


  1. Please provide any other information regarding these types of calls that you would like us to know.





Alorica
PA