TRAINING SATISFACTION SURVEY
Name: 


  1. How prepared was your trainer?

    Extremely prepared
    Quite prepared
    Moderately prepared
    Slightly Prepared
    Not at all prepared


  1. How clearly did your trainer present the material?

    Extremely clear
    Quite clear
    Moderately clear
    Slightly clear
    Not at all clear


  1. How clearly did the trainer answer your questions?

    Extremely clear
    Quite clear
    Moderately clear
    Slightly clear
    Not at all clear


  1. How effectively did your Trainer ensure that the discussion was kept on track?

    Extremely effective
    Quite effective
    Moderately effective
    Slightly effective
    Not at all effective


  1. Did the trainer have you role play customer calls?

    Yes
    No


  1. How knowledgeable was your trainer about the products

    Extremely knowledgeable
    Quite knowledgeable
    Moderately knowledgeable
    Slightly knowledgeable
    Not at all knowledgeable


  1. How did the training prepare you for A-bay?
    Extremely prepared
    Quite prepared
    Moderately prepared
    Slightly Prepared
    Not at all prepared


  1. Based on your top call drivers, would you say the training material is current?

    Yes
    No


  1. Was the training well organized?

    Yes
    No


  1. How would you rate the quality of the training materials?

    Excellent
    Satisfactory
    Unsatisfactory
    Poor


  1. Did you have an opportunity to do hands on training with product?

    Yes
    No


  1. Do you feel the hands on training was useful and effective?

    Yes
    No


  1. Was the curriculum easy to understand?

    Yes
    No


  1. Did the training curriculum make you confident in supporting SAMSUNG customers?

    Yes
    No


  1. Are you satisfied with the training environment, training room and product lab?

    Yes
    No


  1. How would you rate the cleanliness of the training room?

    Extremely clean
    Quite clean
    Passable
    Not really clean
    Extremely dirty


  1. How would you rate the comfort level of the temperature of the training room?

    Extremely Hot
    Slightly warm
    Comfortable
    Slightly chilly
    Extremely cold


  1. How would you rate the comfort level of the seating in the training room?

    Extremely comfortable
    Quite comfortable
    Passable
    Not really comfortable
    Extremely uncomfortable


  1. How would you rate the effectiveness of touring the product lab during training?

    Extremely effective
    Quite effective
    Moderately effective
    Slightly effective
    Not at all effective


  1. What feedback would you give your trainer to improved the training experience?



  1. What feedback would you give regarding the training curriculum to improve the training experience?



  1. What did you like most about the training curriculum?



  1. What did you like least about the training curriculum?



  1. What feedback would you give regarding the training environment to improve the training experience?






Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC