DAILY SURVEY - DISH SERVICE TRANSFER PROCESS

This survey should be taken after EVERY DISH Service call. We are trying to get an idea of why we are not getting the compliance that was expected so that we can help you with your job.
Name: 


A red asterisk (*) indicates required questions.

  1. Provide First Name, Last Name, and Supervisor. Example: Jane Doe (Thad Rooney)*


  1. Provide Transaction Number*


  1. Was this a Successful or Unsuccessful WARM transfer?*
    Successful (Skip question 4, 5, & 6)
    Unsuccessful (Answer question 4)


  1. Why was the WARM transfer Unsuccessful?
    Unable to select as servicer when DISH populates as an option
    There was no answer (Answer question 5)
    Other (Answer question 6 with details)


  1. (Answer this if you selected "no answer" above) How long did you wait for DISH to answer?
    30 seconds
    1 minute
    More than a minute


  1. (Answer this if you selected "Other" in number 4) Provide details.





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC