Prepay TCD - May
Name: 


A red asterisk (*) indicates required questions.

  1. CCMS Ident*


  1. Call Type *
    Auto Top Up - SetUp
    Auto Top-Up Issues
    Balance of Entitlements query
    Barring/Unbarring
    Bestmate
    Blacklist query: how to
    Buy Add-on for Data
    Buy Add-on for Minutes
    Buy Add-on for TXT
    Cancel/Remove Add-on
    Can't Connect to Mobile Data
    Can't make/receive Call
    Can't send/receive TXT
    Casual Data
    Change Plan
    Credit Balance
    Credit Card
    Disconnected/Ghost Call
    Disputes - Credit balance
    Dispute- Minutes
    Disputes- Data Usage
    Disputes- Promised credit (Previous CSR)
    Fantastic Friday Deals: added by CSR
    Fantastic Friday Deals: Inquiry
    Fantastic Friday Deals: Unable to add via MYA
    Fantastic Friday Deals: Complaint (With CRT)
    Goodwill Credit
    IOU (Request/Payment)
    MYA Add Connection/Registration
    MYA Issues/Not Working
    MYA Password Reset
    Network/Coverage Issues
    Non VF Issue/Out of Scope
    Other-Department Inquiry
    Phone Features
    PIN SetUp (Siebel)
    Plan Inquiry
    Prepay Migration - General Inquiry (Plan Details)
    Prepay Migration - Doesn't want to be migrated
    Prepay Migration - Carry Over Inquiry
    Prepay Migration - Complaint (With CRT
    Porting
    Refund
    Renew Plan: Unable to renew via MYA/SSO
    Renew Plan/Bundle Repurchase
    Report Lost/Stolen Handset
    Report Nuisance Call/TXT
    Roaming
    Semble
    Short Codes
    SIM Card Activation
    SIM Details (PUK,Serial Number)
    SIM Swap
    SSO(321/Website/IVR)
    Text Notifications
    Top Up - Credit/Debit Card
    Top Up - Recharge Voucher
    Top Up Issues
    Unlock Phone
    Usage Details
    Vodafone Store
    Voicemail General Inquiries


  1. Resolved*
    Yes
    No


  1. Transferred  





Vodafone Offshore