Stroogle Survey TP-June 2018

Thank you for taking the time to complete this survey. We hope to use this survey to get a better understanding of how Stroogle is used currently and to improve it through your feedback. The survey consists of 18 questions and will take between 5-10 minutes to complete.
Name (optional): 


  1. Select your current position
    In Training
    Tier 1 agent
    Tier 2 agent
    QA
    Supervisor
    Trainer


  1. How long have you been working for Stream?
    0-3 months
    3-6 months
    6-12 months
    12-36 months
    36+ months


  1. On a scale of 1 to 4, how would you rate Stroogle overall?
    With 1 being very good, 2 good, 3 bad and 4 very bad.
    1 2 3 4


  1. How often do you use Stroogle?
    Once when I start my shift
    Several times a day
    Once or twice a week
    Never


  1. What would make you use Stroogle more often?


  1. Do you use the Glossary?
    Yes
    No


  1. Describe the steps you take to search for information in Stroogle.


  1. How often do you use the contact list?
    Once or twice a day
    Several times a day
    Once or twice a week
    Never


  1. What item do you use the contact list for most often? Choose 1 or more.
    Giving out phone numbers
    Fees
    Rates
    Links
    Other-please specify on the next question


  1. If you selected other on question 9, what do you use the contact list for most?


  1. What phone numbers on the contact list do you give out most often? Choose all that apply.
    Commercial
    Associate Support
    Utility
    Collections
    Other-please specify on the next question


  1. If you selected other on question 11, what phone numbers on the contact list do you give out most often?


  1. What sections/features in Stroogle do you find most beneficial to your job?


  1. How useful are pictures for procedure articles.
    With 1 being very useful, 2 useful, 3 unuseful, 4 very unuseful.
    1 2 3 4


  1. List up to 3 problems or concerns you have found with the quality of information in Stroogle.


  1. List up to 3 potential enhancements to Stroogle that you feel would be helpful.


  1. What section in Stroogle have you found to be consistently accurate?


  1. If you would like to share any additional comments or experiences about Stroogle, please enter them below.





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