ECTS Web New Hire Curriculum Survey (2018)

This survey gauge the efficiency of the modules being discourse and how trainees gain product knowledge
Name: 


A red asterisk (*) indicates required questions.

  1. UPS Overview (History, Operations, Line of Business)
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Daily Systems (IRIS - Quick Links, Knowledgebase, Favorites)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Telephone Guidelines / Call Management (Create a Great Experience / Call Essentials / Elements of a Call)
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Introduction to ups.com
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Profile and Preference Center in ups.com
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Account Management
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. HDFS
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Introduction to Shipping in ups.com
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Account Invoice Authentication
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Internet Shipping History
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. UPS Returns
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Returns Manager
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Thermal Label Printers
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Mid Term Review
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. UPS Internet Pickup or Collections
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Internet Tracking

    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Introduction to TPX
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Internet Support
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. UPS My Choice
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Electronic Billing
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Order Supplies
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. ORCA
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. UPS CampusShip Administration
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. UPS CampusShip Shipping
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Course Final Review
    *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"





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