ECTS Wolrdship New Hire Curriculum Survey (2018)

This survey gauge the efficiency of the modules being discourse and how trainees gain product knowledge. Please select the number from 1-5 that corresponds to how you understand the topic that has been discussed in the training.
Name: 


A red asterisk (*) indicates required questions.

  1. UPS Overview (History, Operations, Line of Business)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. EPIC Overview (Call Recordings / Screen Capture / Acknowledging Coaching Session / Viewing Schedules)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Understand Our Business*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Roles and Responsibilities (Technician Roles)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Create a Great Customer Experience*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Meet IRIS - (Quick Links / Knowledgebase / Favorites / IKBs / Object Toolbar / Search Methods)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Call Handling Skills - (Professional Communication / Meet Our Customers / Customer Reaction Game)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. HDFS - (Creating a Case / Searching Cases / Searching for Solution / Adding a Site / Adding a Company)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Introduction to Worldship *
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Install Worldship (Standalone / LAN Admin / LAN Remote / Migration )*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Process Shipment (Single Piece / Multi Piece)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Manage Worldship (Process Shipment / Void Shipments / UDI / Address / Returns / Rates )*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. ECTS Worldship New Hire Mid-Term Assessment*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Import and Export Fundamentals (Pre-Import Checklist)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Importing using (Connection Assistant / Import and Export Wizard)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Advanced Import & Export Features*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Worldship Editors (Profile Editor/Package Type Editor/Required Field Set Editor, etc.)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Computer Support (Windows 7 / Windows 8 / Windows 10)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Printer Support (Installing Thermal Label Printer / Hardware Troubleshooting Methodology)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. TPX (CRIS / CAMS / AcctRec / Whitelisting / Order Supplies )*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. ORCA (Creating ORCA Cases / Searching ORCA Cases - Hardware Management)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Escalation (Case Escalation / ITS / TSG / GTA / 3rd Level )*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Advanced Daily Routine (How to use the Phones / Logging In & Out / AUX Codes)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"





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