ECTS Web New Hire Classroom Activities Survey (2018)

This survey gauge the efficiency of the ACTIVITIES being discourse and how trainees gain product knowledge. Please select the number from 1-5 that corresponds to how did you find the activities
has been taken during the training.
Name: 


A red asterisk (*) indicates required questions.

  1. Live Call Observation / Side - by - Side (with tenured agent)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. HDFS Directed Activity - Scavenger Hunt Activity / Call Simulation*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. TPX - Scavenger Hunt Activity (CRIS / AcctRec / My Choice Lookup / Special Shipping Considderation*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. UPS Overview*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. EPIC (Empowered to Positively Impact Customers)*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. ECTS Web Products New Hire Training Mid Term Assessment*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Introduction to TPX*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"


  1. Using ORCA*
    5 - "I'm having a hard time comprehending it"
    4 - "I bumped into challenges"
    3 - "Neutral, I get some parts of it"
    2 - "I'm good, I can catch up"
    1 - "They're so easy, no sweat at all"





Alorica Caesars Training