ON ACCOUNT CALL TRACKER JULY

Select correct call type and specify. For a call with MULTIPLE ISSUES, select Call Type that. has high Handling Time.


A red asterisk (*) indicates required questions.

  1. LAN ID ex. sallavej *


  1. TEAM
    Javier, Michelle
    Seña, Luzviminda
    Lomibao, Ma. Sheila Victoria
    Obillo, Vanessa
    Ganad, Ana
    Igaña, Clariz
    Apostol, Naphtali Joy
    Javier, Jeffsy
    Matildo, Hennessy
    Rodriguez, Rodolfo
    Sasedor, Gina Vee
    Alonzo, Alain


  1. CALL TYPE*
    Query Bill / Account Charges
    Barring and Collections Query
    Manage Plan ( Existing Plan query, Add On, Plan Changes, )
    MYA SetUp/Password reset/Issues
    Payments / Refunds / Missing misapplied / Transfer Credits
    Mobile Tech - Mobile Phone Issues
    RBI / HWBB - Set up, Configuration, Working before, Calls/Data Issue
    Product Information / General Enquiry
    Sim swap / LSHS / Black Listing
    Voicemail Help/Setup
    Others / Out Scope / Misrouted


  1. If OTHERS, PLEASE SPECIFY ( Use Keywords, Do not copy/paste entire notes )*


  1. OUTCOME*
    RESOLVED
    TRANSFERRED
    ENDORSED
    UNRESOLVED / PENDING


  1. TRANSFER / ENDORSEMENT DESTINATION*
    777 IVR
    Clarify Tech
    Collections / Recoveries
    Enterprise Mobile
    Enterprise TPII
    FAB Clarify
    FAB TPII
    Not Applicable
    Online Shop
    Saves / Retention
    Sales
    Team Leader/Manager
    Tech TPII


  1. IS THIS A REPEAT CALL*
    YES
    NO