HA INSIGHT MEETING ----- SURVEY

Team please completed this survey by COB today.
Name: 


A red asterisk (*) indicates required questions.

  1. HA RETURNS - What are the top reasons customers are returning their WASHERS?*


  1. HA RETURNS - What are the top reasons customers are returning their DRYERS?*


  1. HA RETURNS - What are the top reasons customers are returning their DISHWASHERS?*


  1. HA RETURNS - What are the top reasons customers are returning their REFRIGERATORS?*


  1. HA RETURNS - What are the top reasons customers are returning their VACUUMS?*


  1. What are top service issues for WASHERS that are NOT related to customer use? (Include any that customers are unwilling to troubleshoot)*


  1. What are top service issues for DRYERS that are NOT related to customer use? (Include any that customers are unwilling to troubleshoot)*


  1. What are top service issues for DISHWASHERS that are NOT related to customer use? (Include any that customers are unwilling to troubleshoot)*


  1. What are top service issues for REFRIGERATORS that are NOT related to customer use? (Include any that customers are unwilling to troubleshoot)*


  1. What are top service issues for VACUUMS that are NOT related to customer use? (Include any that customers are unwilling to troubleshoot)*


  1. What are the ROOT CAUSES of the WASHER call drivers? *


  1. What are the ROOT CAUSES of the DRYER call drivers? *


  1. What are the ROOT CAUSES of the DISHWASHER call drivers? *


  1. What are the ROOT CAUSES of the REFRIGERATOR call drivers? *


  1. What are the ROOT CAUSES of the VACUUM call drivers? *





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC