Criminal Search Status Talking Points Survey



You've been asked to pilot the new Criminal Search Status Talking Points and we want to know how the process is going! Please answer the below questions and provide as much detail as possible.

Thank you for taking the time to share your experiences and ideas! Your feedback is very valuable and will be used to implement improvements to this process!


A red asterisk (*) indicates required questions.

  1. Are Customers responding any differently to the answers you're providing?*
    Yes. Customers are happier with the details we're providing.
    Yes, but Customers are responding more negatively than before.
    No. There is no change in the way Customers are responding.


  1. When using the new talking points, are Customers asking more questions or requesting more information than before?*
    No. Customers are asking same amount of follow-up questions.
    No. Customers are asking fewer follow-up questions.
    Yes. Customers are asking more questions and want more information.


  1. Please rate your overall experience when using the criminal status talking points. Were they easy to use in communication with the client, awkward to use, etc? (Rating of 5 indicates an excellent experience and 1 indicates a poor experience.)*
    1 2 3 4 5


  1. Describe your overall experience with the new talking points when providing status information to Customers. Please be as detailed and specific as possible.*


  1. Are the counties Customers contact us about usually found on the Confluence Jurisdiction Repository?*
    Yes. The county is usually listed on the Jurisdiction Repository in Confluence.
    No. The county is commonly not listed on the Jurisdiction Repository in Confluence.


  1. Please rate your overall experience with the Confluence page and Jurisdiction Repository. (Rating of 5 indicates an excellent experience and 1 indicates a poor experience.)*
    1 2 3 4 5


  1. Describe your overall experience with the Confluence page and Jurisdiction Repository. Are they informative, easy to use, and complete? Please be as detailed and specific as possible.*


  1. What would you change about the Confluence page and Jurisdiction Repository we use to answer criminal search status questions? Please be as detailed and specific as possible.*