New Hire Shadowing Survey July 2018



Now that you've been taking calls for awhile, we want to know if the shadowing process was effective for you and if it prepared you to take calls.

When answering these questions, think about your experience you had after leaving the classroom and shadowed an experienced Agent. Please provide as much detail as possible.

Thank you for taking the time to share your experiences and ideas! Your feedback is very valuable and will be used to implement improvements to this process!


A red asterisk (*) indicates required questions.

  1. After classroom training, were you given an opportunity to shadow an experienced Agent?*
    Yes
    No


  1. When sitting with an experienced Agent, were you given the opportunity to take calls while they assisted you?*
    Yes
    No


  1. What did the experienced Agent teach you that you did not learn in the classroom? Please be as detailed and specific as possible.*


  1. Describe your overall experience you had when shadowing an experienced Agent after your classroom training. Please be as detailed and specific as possible.*


  1. What would you change about the shadowing process? Please be as detailed and specific as possible.*


  1. Please rate your overall shadowing experience.
    (Rating of 5 indicates an excellent experience and 1 indicates a poor experience.)*
    1 2 3 4 5