Sedgwick CX Survey - DSP Fleet - October 2018

Please complete the following survey based on Sedgwick CX services for Delivery Service Providers (DSP) Fleet. Your name is not required.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Overall, Sedgwick CX services allow me to focus more on my required tasks/desk.*
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. Please provide your reason(s) for your answer to question 1. *


  1. Sedgwick CX colleagues are knowledgeable about my client's specific handling requirements.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide your reason(s) for your answer to question 3. *


  1. Sedgwick CX colleagues are polite and provide superior customer service to both myself and my callers/client.*
    Yes
    No


  1. If answered "No" to question 5, then please provide your reason(s) for your answer.


  1. I receive fewer phone calls now because of Sedgwick CX.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Return Call Request feature is beneficial to me/my direct reports.*
    Yes
    No


  1. If there was one more thing Sedgwick CX can do to help me it is...*





SU College of Casualty
SU College of Casualty
Memphis, TN