Project Alpha

The main objective of this survey is to gather as much feedback from our front of house for the areas of improvement of our Team Leaders in facilitating coaching sessions.

Your most honest feedback and recommendations will be highly appreciated
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Site*
    Antipolo
    Davao


  1. Business Unit*
    Billing
    Mobiles
    Technical Support


  1. Tenure in the program*
    Less than 6 mos
    Less than 1 year
    Less than 2 years
    More than 2 years


  1. CCMS ID (optional)


  1. Question 1:
    (Frequency and Style) How frequent are you being coached by your Supervisor?*


  1. Question 2:
    (Frequency and Style) What are the coaching pointers that you can remember during that conversation?*


  1. Question 3:
    (Frequency and Style) What are the things you like most about the coaching technique of your supervisor?*


  1. Question 4:
    (Frequency and Style) What are the areas for improvement of your supervisor in doing coaching sessions?*


  1. Question 5:
    (Drive to Customer Satisfaction) Describe how your Supervisor include the Ask Once Customer Cycle in your coaching conversations (if at all)?*


  1. Question 6:
    (Drive to Customer Satisfaction) How has your performance improved in the last 2 months through coaching (if at all)?*


  1. Question 7:
    (Drive to Customer Satisfaction) What is your definition of Vodafone Admired Customer Experience?*


  1. Question 8:
    (Rewards and Recognition) How do you want to have your achievements to be celebrated and acknowledged?*


  1. Question 9:
    (Rewards and Recognition)What will keep you motivated with your job – which you think your supervisor can influence?*





Vodafone Offshore