Vodafone Consumer One Bill Post Training Survey

Improvement is a continous process.


A red asterisk (*) indicates required questions.

  1. The Session - (a) The training room and facilities were adequate & comfortable *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Session - (b) The content was organised and easy to follow*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please describe how this training enhanced your ability to deliver the CX Cycle conversation with your customer. Please explain with some detail. (Connect – Discover – Excite – Confirm – Deliver)


  1. The Facilitator(s) - (a) Had a competent knowledge of the subject*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (b) Was positive and motivating*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (c) Encouraged group interaction*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (d) Communicated effectively*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (e) Demonstrated courtesy to all cultural groups*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - Do you feel that the trainer represented the Vodafone values (Customer obsessed, Innovation hungry, ambitious & competitive, one company local roots) please explain? *


  1. Please rate how confident you are with the tools and systems used in training?*
     
      1 2 3 4 5     N/A
    Not Confident  Very Confident  


  1. Can you please explain if this training assists you to deliver best in class customer experience? Give a reason for your answer.


  1. Please describe in your own words your training experience to date. (i.e. Have you been supported enough, was the pace of learning OK, has the training material helped your learning?)


  1. Please rate your overall satisfaction of the training.*
     
      1 2 3 4 5 6 7 8 9 10  
    Very Poor  Great Experience


  1. Please rate how confident you are with Simplification.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please let us know any other comments you would like to share regarding the training.





Vodafone Training