Billing Supervisor Coaching Analysis

This survey is intended to uncover Supervisor knowledge of the VFNZ voice brand and how they are delivering coaching improvements to agents


  1. Supervisor Name: 


  1. If you were meeting a new advisor for the first time, how would you describe the Ask Once Programme?


  1. Please list the key elements of the CONNECT phase of the CX Cycle


  1. Please list the key elements of the DISCOVER phase of the CX Cycle


  1. Please list the key elements of the EXCITE phase of the CX Cycle


  1. Please list the key elements of the CONFIRM phase of the CX Cycle


  1. Please list the key elements of the DELIVER phase of the CX Cycle


  1. Describe how you ensure the correct expectations are set within your team so as all agents deliver the Ask Once Principles and CX Cycle


  1. Given all the commitments of your role, please rate below how easy it is for you to provide quality coaching to your agents
    1 2 3 4 5 6 7 8 9   10
     


  1. Please describe why you chose this rating





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