Sedgwick CX Survey - Chick-Fil-A

Please complete the following survey based on Sedgwick CX services for Chick-Fil-A. Your name is not required.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Overall, Sedgwick CX services allow me to focus more on my required tasks/desk.*
     
      1 2 3 4 5     N/A
    Strongly Disagree  Strongly Agree  


  1. Please provide your reason(s) for your answer to question 1.


  1. Sedgwick CX colleagues are knowledgeable about my client's specific handling requirements.*
     
      1 2 3 4 5     N/A
    Not Knowledgeable At All  Very Knowledgeable  


  1. Please provide your reason(s) for your answer to question 3.


  1. Sedgwick CX colleagues are polite and provide superior customer service to both myself and my callers/client.*
    Yes
    No


  1. If answered "No" to question 5, then please provide your reason(s) for your answer.


  1. I receive fewer phone calls now because of Sedgwick CX.*
    Yes
    No


  1. Please provide your reason(s) for your answer to question 7.


  1. The Return Call Request feature is beneficial to me/my direct reports.*
    Yes
    No


  1. If there was one more thing Sedgwick CX can do to help me it is...*





SU College of Casualty
SU College of Casualty
Memphis, TN