CCST Survey - Jan 2019

This survey is for all US ECTS representatives to take for the ECTS Management to be able to gauge their CCST calling experience. Responses to the survey may be used to improve and/or sustain the CCST's level of service. ALL ANSWERS TO THIS SURVEY WILL BE ANONYMOUS.


  1. The CCST (Assist Line) as a group helps me with my concerns. They're helpful, efficient, and they supply me with the information that I need to know to accomplish a task and/or resolve my customers concern.
    Yes
    No


  1. Free Response: If you have a feedback for a particular CCST (Assist Line) representative -- be it good or bad (something to improve on, commendation for the Assist Line rep, etc.), please include the Assist Line representative's name and your comment, feedback, suggestion.





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