CCST Weekly Liaison

This survey link aims to be the avenue for tier 1 representatives and Support Staff to provide feedback with the CCST's initiative: Weekly Liaison discussing top call drivers of the Site and Team.
Name: 


A red asterisk (*) indicates required questions.

  1. Please select the week that the session was conducted.*
    Feb 10 - Feb 16
    Feb 17 - Feb 23
    Feb 24 - Mar 02


  1. The Assist Line member came in prepared for the session.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Assist Line member has in depth understanding of the topics discussed.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Assist Line member provides feedback in a positive and friendly tone.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Assist Line member encourages me to express my point of view.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel comfortable asking questions during the session.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Assist Line member guides me well to understanding the specific actions I need to take to resolve the customer's concern as outlined in the topics presented.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Assist Line member acknowledges his/her mistakes whenever he/she makes one.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments on what the Assist Line member should keep doing.*


  1. Please provide feedback on how the Assist Line member can improve his/her session facilitation.*