- What program do you support? (Select the one you support them most if you support multiple programs)*
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- I have the tools and scripting necessary to handle a situation that requires empathy?
*
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- I apply empathy when necessary on my calls? *
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- If you receive coaching how likely are you to use this on your calls?*
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- How effective was the coaching received from leadership? *
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- How effective was the coaching received from QA?*
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- How would you rate the level of empathy from leadership? (0 being none and 4 being the best)
*
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- How would you rate the level of empathy from QA? (0 being none and 4 being the best)*
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- Empathy is used during coaching from leadership?
*
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- Empathy is used during coaching from QA?*
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