SNHT_Customer Stop Light

Name


  1. After listening to the calls shown in the presentation, identify the customer's attitude and willingness to work with the CSR and create empathy statements based on the customer’s stop light color.

    Write your findings below.


  1. After listening to the calls shown in the presentation, identify the customer's attitude and willingness to work with the CSR and create empathy statements based on the customer’s stop light color.

    Write your findings below.