TL Kaye Francisco Survey - Feb 2019
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Kaye provides feedback in a positive and friendly tone.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. She is able to answer my inquiry in a timely manner.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Kaye provides help in a professional manner.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. She respects my opinion.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Kaye encourages me to express my point of view.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. She is very knowledgeable with the product that she supports.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel comfortable asking my questions to her.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Kaye guides me to understanding the specific actions I need to take to resolve the customer's concern.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. She remains calm and professional under pressure.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Kaye acknowledges her mistakes whenever she makes one.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments on what Kaye should keep doing.*


  1. Please provide feedback on how she can improve her performance.*





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