HRM 2.0 Survey

HRM (Home Appliance Remote Management) is a tool that allows agents to diagnose remotely the status of customer's product connected to the network by checking sensor and operation information inside the product. By performing HRM an agent can Identify the "Non-defect" issue or "Service" issue.
Name: 


A red asterisk (*) indicates required questions.

  1. Was HRM Available?*
    Yes
    No


  1. IF HRM available please paste model code


  1. Which targeted symptom was HRM used for?
    Weak Cooling / No Cooling
    Excessive Cooling
    Dispenser, Ice Maker
    Power cycling (Smart Reset)


  1. If HRM was attempted and unsuccessful please explain why





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC