Fixed Technical call tracker 2.1


A red asterisk (*) indicates required questions.

  1. Your name:  *


  1. Is the customer's concern part of a deployment?  *


  1. Call Type 1
      *


  1. if part of deployment, what is the root cause of the customer's issue?
    (ex. Provisioning related - Home phone was not migrated along with the broadband service and/or provisioning delay.)*


  1. Type of service  *


  1. Did you Transfer or Consult with another department to resolve the customer's concern?  *


  1. If you have transferred or did call Consult, please us know where.   *


  1. Did you utilize VVS?  *


  1. If you did not utilize VVS why?
    Please give a brief explanation
    *


  1. If you have encountered an issue that is not part of Call Type 1 please let us know what it is.*





Vodafone Offshore