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A red asterisk (*) indicates required questions.
Your name:
Ababon, Angeli Luz B
Alba, Andrew B
Ani, Maricel D
Caminade, Shenyl A
Chua, Abegail Therese O
Crisanto, April Mae A
Cupin, Editha C
Daguman, Reynan G
Dalusa, Geovanne M
De Chavez, Marielle O
Ferrer, Roman Carlo M
Gomez, Jayson S
Gomez, Kenneth Vernel F
Grafil, Mary Rose A
Hagiwara Jr., Sadao E
Lanzar, Fhelmar Jay C
Lopez, Ma. Theresa S
Lumagod, Marte F
Maata Jr., Gerardo A
Mobe, Janette A
Neniel, Kristine Jade S
Olea, Carol D
Orias, Genevie P
Pan, Tezza Maica R
Pawaon, Gary Boy E
Quinal, Rovelyn D
Reyes, Mae Grace D
Santos, Marc Adrian D
Saraus, Stephanie M
Sarte, Catherine d
Seroma, Brandon Ryan T
Tolentino, Jeffrey C
Vasquez, Nathalie Faith C
*
Call Type
AC DATA
Bill inquiry
Change VFTV plan
Disputing the bill as he was double charge
Hardware order
Missing payment / bill merge
Modem inquiry
Order cancellation
Restricted Account
Simplex – Add Channel
Simplex – Bill dispute
Simplex – VFTV Inquiry
Simplex Migration - Billing Concern
Simplex New Connection - Fibre transfer
Simplex New Connection - No HP
UFB order cancellation
*
Issue
Charged to both Legacy and Siebel account resulting to bill confusion
Relocated services in Simplex account resulting to a Broadband Connection charge
Charged for WiFi Extenders though account is in Ultimate Plan
Paid to legacy account instead of paying to the Simplex account resulting barring of the services in Simplex
Vodafone TV Box not being sent after broadband activation
Invalid Transfer to One Bill instead to Migration Team for bill reconciliation
Invalid Transfer to One Bill instead to Migration Team for account in migration
Transfer credits from legacy account to Simplex account
Others
*
Resolution
*
Help Needed (Put N/A if it’s not applicable)
*
Vodafone Offshore
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