Symptom Code call driver

This is to review what symptoms are being used in GCIC to track the call drivers for IM. Each Samsung Pro would need to complete this Survey for each call driver below.
Name: 


  1. What was the call driver?
    Galaxy ear buds not working properly
    Galaxy ear bud promotion not arrived
    Can’t send text or picture message / group messages after OS update
    Phone freezes after update
    Icon X refund status
    Icon X are not working


  1. What is the 1st symptom code that you used?


  1. What is the 2nd symptom code that you used?


  1. What is the 3rd symptom code that you used?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC