Walmart US Survey 2019


A red asterisk (*) indicates required questions.

  1. How long have you been with Walmart US  *


  1. Walmart US provides activities that helps me reduce and cope with work-related stress.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart US processes are easy to understand and can be applied effectively for all call types.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart US promotes a healthy work and life balance.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Vacation Leave requests are approved through fair and orderly process.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart US provides appropriate rewards and recognition for performing agents.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. The incentives motivates me to perform my tasks better.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Scorecard targets are achievable and are rewarded appropriately*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. I look forward to reporting for work everyday because of the new things that I will learn.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. I can feel that I am important and relevant to the success of the program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. The leadership team is fully engaged on recognizing efforts and successes and addressing concerns of the agents*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. My supervisor provides the needed support towards my growth and success in the program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Support groups (CE’s, QA’s, Training, Workforce) are approachable and accommodating to my needs and concerns*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. The leadership team clearly communicates through various channels, any important program or company updates, account changes and business state with the employees*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart US agents are provided with the necessary avenues or channels to express their opinions, thoughts and suggestions*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Coaching is happening and is consistently provided to support my development*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. I find the coaching methods to be effective and realistic in helping me achieve my goals*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Please rank (1-highest, 6-lowest) the following that would most likely be the reason for your absence*
        1 2 3 4 5 6
    Sick or Health Concerns  
    Family Issues  
    Dislike your immediate supervisor  
    Dislike someone from the team  
    Pending SCM or active sanctions  
    Financial Challenges  


  1. Please provide comments about your ranking*


  1. Kindly provide additional comments about your experience with Walmart US*





Walmart Manila Team