Walmart Bank Survey 2019

The objective of this survey is to gauge our employees' satisfaction as part of Walmart Bank and identify areas of opportunities in the program. Please respond by rating from Strongly Agree (1) to Strongly Disagree (5) for each question. Kindly leave comments to support your chosen rating.


A red asterisk (*) indicates required questions.

  1. How long have you been with Walmart Bank  *


  1. Walmart Bank provides activities that helps me reduce and cope with work-related stress.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart Bank processes are easy to understand and can be applied effectively for all call types.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart Bank promotes a healthy work and life balance.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Vacation Leave requests are approved through fair and orderly process.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart Bank provides appropriate rewards and recognition for performing agents.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. The incentives motivates me to perform my tasks better.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Scorecard targets are achievable and are rewarded appropriately*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. I look forward to reporting for work everyday because of the new things that I will learn.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. I can feel that I am important and relevant to the success of the program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. The leadership team is fully engaged on recognizing efforts and successes and addressing concerns of the agents*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. My supervisor provides the needed support towards my growth and success in the program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Support groups (CE’s, QA’s, Training, Workforce) are approachable and accommodating to my needs and concerns*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. The leadership team clearly communicates through various channels, any important program or company updates, account changes and business state with the employees*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Walmart Bank agents are provided with the necessary avenues or channels to express their opinions, thoughts and suggestions*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Coaching is happening and is consistently provided to support my development*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. I find the coaching methods to be effective and realistic in helping me achieve my goals*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments about your response*


  1. Please rank (1-highest, 6-lowest) the following that would most likely be the reason for your absence*
        1 2 3 4 5 6
    Sick or Health Concerns  
    Family Issues  
    Dislike your immediate supervisor  
    Dislike someone from the team  
    Pending SCM or active sanctions  
    Financial Challenges  


  1. Please provide comments about your ranking*


  1. Kindly provide additional comments about your experience with Walmart Bank*





Walmart Manila Team