CCST Survey - September 2019

This survey is for all US ECTS representatives to take for the ECTS Management to be able to gauge the CCST (Assist Line) calling experience. Responses to this survey will be used to improve and/or sustain the CCST's level of service. ALL ANSWERS TO THIS SURVEY ARE CONFIDENTIAL AND WILL BE FOR THE MANAGEMENT TEAM'S VIEWING ONLY.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. The CCST (Assist Line) as a group helps me with my concerns. They're helpful, efficient, and they supply me with the information that I need to know to accomplish a task and/or resolve my customers concern.*
    Yes
    No


  1. I trust the CCST (Assist Line) with the information/instruction that they give to me.*
    Yes
    No


  1. FREE RESPONSE: If you have a feedback for a particular CCST (Assist Line) representative -- be it good or bad (something to improve on, commendation for the Assist Line rep, etc.), please include the Assist Line representative's name and your comment, feedback, and/or suggestion. If you think that your suggestion requires a follow-up (or if you wish to be informed of the actions taken), please include your name so we will know on whom should we reach out to after actions have taken place. REST ASSURED THAT EVERYTHING ENTERED IN HERE WILL BE CONSIDERED CONFIDENTIAL.*





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