Learning Nucleus Survey
Name: 


A red asterisk (*) indicates required questions.

  1. The objectives of the training were clearly defined.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Participation and interaction were encouraged during Office Hours.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The topics covered were relevant to me.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The contents were organized and easy to follow.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The materials and resources provided were helpful.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The training experience will be useful in my work.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The training objectives were met.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The time allotted for the training was sufficient.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The training room and facilities were adequate and comfortable.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The trainer was knowledgeable about the training topics.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was getting sufficient support during Live Calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I received regular feedback from support during Live Calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Live Call Support was proficient in providing information and guidance in call handling.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I can confidently handle XFINITY TV-related calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I can confidently handle XFINITY Internet-related calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I can confidently handle XFINITY Voice-related calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I can confidently handle Wireless Gateway Tier 2-related calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I can confidently process Change of Service.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I can confidently handle Billing-related calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Were you comfortable with the Self-Paced Structure of the Learning Nucleus Program?*
    Yes
    No


  1. Did your Team Assignment change during the Live Call Phase?*
    Yes
    No


  1. Did your Team Assignment change upon endorsement to Operations?*
    Yes
    No


  1. Were you getting regular Feedback Sessions with our partners from Operations (TL and/or SME) during the Live Call Phase?*
    Yes
    No


  1. What did you like most about the Learning Nucleus Training Program? *


  1. What aspects of the training could be improved? *


  1. How do you hope to change your practice as a result of this training?*


  1. Please share other comments or expand on previous responses here:*





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