Change Communication Survey - Keystone Core Conversion and Alkami Online Banking

Keystone Core Conversion and Alkami Online Banking
Scales of 1-10 (1 being low and 10 being high)
Name (optional): 


  1. How well did we explain what the change was, including what you needed to do?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. How well did we explain why the change is being made?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. How well did we explain when the change was taking effect?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Throughout the project was sufficient communication provided about what was taking place and how it would affect you as a CPM employee?


  1. Did you find the change well thought out and well planned?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. How well did we do in providing training material or reference information?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Was sufficient time provided for training and implementation?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Have you been able to quickly find any reference or training material when needed?
    Yes
    No


  1. The new tools implemented as of conversion are better and make my job easier.
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. The new mobile and online banking experience meets and exceeds my expectations for what I look for in online banking.
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Was the change well communicated to staff?


  1. Was the change well communicated to members?


  1. Do you believe staff was well prepared for the core conversion and online mobile changes?


  1. Do you believe members were well prepared for the core conversion and online mobile changes?


  1. Since conversion, what impact has the new system had on your day-to-day responsibilities?


  1. Overall, how effective were the steps made in order to prepare you for the impact of the change?


  1. You are welcome to comment on things you particularly liked about how we managed this change and/or how we could have better managed this change.





CPM Training