MCS Nesting Mid-Point

MCS Nesting Mid-Point


A red asterisk (*) indicates required questions.

  1. The learning environment prepared me to handle most calls received, and prepared me to search for solutions in situations not directly covered in training.*
     
      1 2 3  
    Agree  Disagree


  1. There was enough hands on practice in the classroom to build my confidence in using the tools. *
     
      1 2 3  
    Agree  Disagree


  1. I felt adequately prepared to deliver the level of service (soft skills) our customers expect? *
     
      1 2 3  
    Agree  Disagree


  1. The transition to nesting was well organized. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What to expect in Nesting was clearly communicated to me prior to Day 1 of Nesting? *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Nesting Support Staff are professional in attitude, dress, and language. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was welcomed each day coming to work in Nesting. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was provided support in a timely and accurate manner so far in Nesting*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Nesting support staff are helping me learn how to find answers using my systems resource rather than just giving me all the answers to my questions. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. On the first day of Nesting I had all my appropriate ID’s. *
    Yes
    No


  1. On the first day of Nesting I had all necessary software. *
    Yes
    No


  1. On the first day of Nesting I had functional office equipment. *
    Yes
    No


  1. How many times per week have you received Coaching/Feedback so far in Nesting*
    7 or more times per week
    5-6 Times per week
    2-4 Times per week
    1 Time per week
    Not at all


  1. During the coaching feedback sessions, I was provided actionable suggestions and advise that I could use to improve my performance. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. During the coaching feedback sessions, I was a partner (provided opportunity to express my thoughts, ask questions, make suggestions for own improvement, etc.) *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. During nesting the support team frequently celebrated my successes. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Policies and procedures appear to be consistently administered in this organization. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree