| A | B |
| download | To copy a program or any form of data from another computer to your own computer, or from the Internet to your computer. |
| browser | Software that allows you to find and see information on the Internet. |
| bookmarks | Adding a URL to a list of preferred sites within a browser. |
| FAQs | A collection of Frequently Asked Questions. |
| Links (or URLs) | The addresses of other pages on a website. |
| Plug Ins | A software component that plugs into a browser to allow it to access and execute files, such as audio, video or animation. |
| Asynchronous Discussion | Communication between parties which does NOT take place simultaneously. (i.e. voicemail) |
| Synchronous Discussion | Communication in which the interaction between participants is simultaneous. (i.e. phone conversations). |
| Learning Space | The platform the Training Section uses to deliver some of their CBT courses. |
| CBT | Computer Based Training |
| Macromedia Authorware Web Player | A plug in the Training Section uses to enhance CBT courses. |