| A | B |
| Personal Business Letter | correspondence between an individual and another individual or company |
| Memo | a form of communication used within an office or business |
| Agenda | list of items to be discussed or acted upon-prepared before a meeting |
| Resume | a brief and accurate summary of educationl and work experiences when applying for a job |
| Minutes | describes the discussions, decisions, and actions that occured during a meeting |
| Itinerary | used to indicate travel arrangements |
| Research Report | MLA is a style used for reports that dictates specific punctuation styles, abbreviation uses, headings, margins, and arrangement of text |
| Table of Contents | chronological listing of major and sub-topics in a document |
| News/Press Release | issued by an organization to the media and stakeholders to emphasize specific information that is important |
| Mail Merge | a function that merges a letter with a database |
| Macro | set of computer instructions that you can record and associate with a shortcut |
| Track Changes | way to keep track of changes in a document |
| Search and Replace | option to find and replace words, etc. |
| Styles | a collection of formatting information that can be applied quickly to selected text |
| Format Painter | used to copy selected formatting of text |
| Thesaurus | finds synoyms and antonyms |
| Comments | allows you to insert notes in text boxes |
| Wizard | a step by step set of directions that helps you create a document |
| Template | pre-designed documents |