| A | B |
|---|
| Computerized Status System | an electonic device to access information about rooms |
| Credit card imprinter | a machine that makes an impression of a credit card |
| Credit card voucher | a form used for recording card information and charges |
| Direct billing | sends to bill to the guest's sponsor |
| Folio | a record of guests' charges and payments |
| Folio bucket | a storage area for holding guest folios |
| Hospitality | the offering of friendly service |
| Incidentals | services, other than room rental, that properties provide to guests for a fee |
| Mechanical room rack | a slotted storage unit for holding room rack slips |
| Promotional coupon | a certificate that can be exchanged for a room's payment |
| Registration | the process of renting a room to a guest in exchange for payment |
| Reservation | an agreement that holds a room on a certain date |
| Travel voucher | a form that travelers may purchase from a travel agency |
| Walk-in | someone who asks for a room but does not have a reservation |
