| A | B |
|---|
| Specialized vocabulary used by members of a particular group. | jargon |
| A receiver’s response to a message. | feedback |
| Biases against the sender’s opinions that prevent a listener from understanding. | emotional barriers |
| Obstacles that interfere with the understanding of a message. | barriers |
| The avenues through which messages are delivered; also known as channels. | media |
| Things that compete for the listener’s attention. | distractions |
| The circumstances under which communication takes place. | setting |
| The process of exchanging messages between a sender and a receiver. | communication |
| The avenues through which messages are delivered. | channels |
| Listing items in order | enumeration |
| A statement that is accepted as true by most people | generalization |
| the process used to convince someone to change a perception in order to get them to do what you want | persuade |
| In order to write clearly and effectively, a writer must know three things before beginning to write; he or she must know the reader, the subject, and the ____________________ of the message. | purpose |
| A brief written message usually covering only one subject that is sent between employees in the same company | memo |
| You can best improve your vocabulary while performing this communication skill | reading |
| The structure used for organizing and running a formal meeting | parliamentary procedure |
| An important aspect of any job it the ability to ____________________ effectively. | speak |
| A fast, informal form of communication in today's job market | e-mail |
| At least 51 percent of a group | quorum |
| A change in the tone or pitch of a voice | inflection |
