| A | B |
|---|
| bait and switch | a practice of advertising a bargain but only having expensive alternative |
| BBB | a nonprofit agency that helps to resolve disputes between consumers and sellers |
| cease and desist order | order that requires the company to stop using an unfair practice |
| competition | contest among sellers to win customers |
| CPSC | agency that protects consumers from dangerous products |
| cooling off period | specified period of time within which a consumer can back out of an agreement to buy something |
| EPA | agency that enforces laws that protect the environment |
| FTC | responsible for protecting consumers from unfair or deceptive practices |
| fraud | deliberate deception, designed to secure unfair or unlawful gain |
| full warranty | written promise that the company will repair or replace a defective product at no charge |
| implied warranty | an unwritten guarantee that the product is of sufficient quality to fulfill the purpose for which it was designed |
| limited warranty | written promise that does not cover everything |
| loss leader | an item priced below cost to attract you to the store |
| monopoly | a company which has an unfair advantage |
| pyramid scheme | type of financial fraud when people pay to join to exchange selling rights |
| redress | to seek and receive a remedy to the problem |
| small claims court | handles disputes involving smaller dollar amounts with no lawyers |
| trading up | pressuring consumers to buy an more expensive product than they intended |
| warranty | a company's promise that the product will meet specific standards over given time period |
